Refund Policy

We want you to be satisfied with your NERDS TELECOM internet plan and services. Because we provide services and do not ship physical products, there are no product returns. This policy explains how to request a refund. Effective date: 2026-10-23.

Refund period

You may request a refund within 30 days of purchase.

How to request

E-mail [email protected] with your order number. We answer within 2 business days.

You can also call +559230420006 for help with your request.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval.

Card statements may take one or two billing cycles to show the refund.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Your consumer rights

This policy does not limit any rights you have under applicable consumer protection laws.